We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (not including items on sale) within 7 days of receipt.
Return Fees may apply as following:
|Rest of the World||DHL||€25|
All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
The product is accompanied by all necessary documents to prove transaction.
You can notify us regarding any return any purchases within 5 days of receipt.
Please note that we don’t accept returns for sale items.
Mezzo Mezzo boutiques reserve the right to refuse returns that are not sent in accordance with the return policy detailed online. In case that we don’t accept the return for the above reasons, the merchandise will be returned to the shipping address specified in the original order.
Merchandise must be returned in one package
STORE CREDIT: Store credit can be used on a future order within 12 months of the return.
REFUND: Refunds will be processed within 5 working days from the date when returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Please note that processing time may vary depending on the bank or credit card company.
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider.
Prior to any returns, please email us at firstname.lastname@example.org